Privacy Policy

1. Overview & Corporate Commitment

This Privacy Policy outlines how PRODAAAPS VENTURE PRIVATE LIMITED (short form: "Prodaaps", "Company", "We", "Us", or "Our") collects, processes, stores, and protects personal and institutional information obtained through our official website (prodaaps.com), platform client portals, and institutional engagement channels.

Our registered office is located at: Kammanahalli, Maruthi Seva Nagar, Karnataka - 560033 (Bangalore), India. We are committed to upholding stringent standards of information privacy and data protection in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and applicable Indian statutory mandates.

2. Information We Collect

We may collect and process the following categories of information:

• Institutional & Professional Contact Details: Name, official designation, department or agency name, official email address, mobile/telephone number, and organizational requirements submitted via our demonstration request or technical inquiry forms.
• Technical & Log Data: IP address, browser type, operating system version, referring URL, timestamp of visit, and anonymous interaction metrics collected for platform diagnostics and server security monitoring.
• Authorized Client Portal Account Data: Authentication credentials, system role configurations, support tickets, and service activity records for registered institutional users.

3. Use of Collected Information

The information we collect is utilized strictly for legitimate operational and enterprise purposes:

• Evaluating technical suitability and scheduling software briefings, demonstrations, and pilot evaluations.
• Delivering authorized enterprise platform licenses, configuration packages, and software support services.
• Providing customer service, technical diagnostics, and system maintenance communications.
• Ensuring website, platform, and infrastructure security against unauthorized access, DoS/DDoS attacks, and fraudulent activity.
• Complying with statutory reporting requirements and applicable Indian legal procedures.

4. Enterprise Data Security & Sovereignty

Prodaaps specializes in enterprise software engineering for institutional clients, fleet managers, and educational organizations. All databases and analytical workloads processed by our specialized offline products (including the Telecom & Digital Forensics Platform) remain strictly within the customer's on-premise, private, or air-gapped environment under total departmental sovereignty.

For website and client portal operations, we employ industry-standard administrative, physical, and technical safeguards, including TLS encryption, cryptographic access controls, hardened Linux hosting, and regular security vulnerability assessments.

5. Information Disclosure & Third Parties

We do not sell, rent, lease, or trade personal or institutional information to third parties. Information may be shared solely under the following limited circumstances:

• Authorized Service Providers: Trusted cloud infrastructure hosts, payment gateways (e.g. Razorpay for authorized merchant billing), and enterprise communications providers bound by strict contractual confidentiality.
• Legal & Lawful Process: When required by court order, statutory subpoena, law enforcement summons, or regulatory investigation under Indian jurisdiction.

6. Data Retention & User Rights

We retain personal information only for as long as necessary to fulfill the purposes for which it was gathered, or as required by applicable tax, accounting, or legal retention obligations. Authorized contacts may request review, correction, or deletion of their contact records by emailing our data protection officer at info@prodaaps.com.

7. Contact & Grievance Redressal

For any questions regarding this Privacy Policy or our information handling practices, please direct your inquiry to: